you asked...

What kind of customer support and training is provided?

Our onboarding process includes interactive video tutorials you can revisit at your own pace, plus personal support from our consultancy team whenever you need it. After onboarding, you’ll have access to a comprehensive knowledge base and can always reach our support team by phone or email. And whenever major updates roll out, we keep you informed through newsletters and updated tutorials.

more QUESTIONS?

Frequently Asked Questions

Below are the answers to the questions we are most frequently asked about the OpusFlow software solution. Is your question not among them? Feel free to contact support.

Do you charge per quote or per project?

No. One subscription covers everything, no matter how much you use it. You should never be penalised for growing your business.

How are payments collected once a contract is signed?

OpusFlow integrates directly with Mollie to handle SEPA Direct Debit payments. When a customer signs the contract, they authorise a direct debit mandate at the same time. From that point, payments are collected automatically on the billing schedule without any manual chasing, payment links, or follow-up required from your team.

How does the chat inside a ticket work?

Every ticket has a built-in conversation thread where your team and the customer can exchange messages directly. The full history is stored chronologically and cannot be edited or deleted, so there is always a clear, accurate record of what was said and when. No more hunting through email chains to piece together what happened.

What kind of customer support and training is provided?

Our onboarding process includes interactive video tutorials you can revisit at your own pace, plus personal support from our consultancy team whenever you need it. After onboarding, you’ll have access to a comprehensive knowledge base and can always reach our support team by phone or email. And whenever major updates roll out, we keep you informed through newsletters and updated tutorials.

How long does an onboarding take?

Where a traditional ERP implementation can take months or even years, OpusFlow is designed to get you up and running in just a few weeks. The platform works intuitively, which means less time spent on training and significant cost savings from the start.

How does the OpusFlow referral program work?

  1. Complete the form with your own details
  2. Enter the referral’s details via the same form (step 2);
  3. OpusFlow reviews the referral and contacts the referred person
  4. When the referral subscribes to an OpusFlow subscription, both you and the referred installer receive €250.
  5. Terms & conditions apply, you can read the full terms here

Can I add time estimates to my calculation?

Yes! You can create and save your own time standards in OpusFlow and apply them directly to any calculation.

Schedule your free demo

Get a live customized demo or discovery call focused on what your organization needs, get answers to your specific questions, and find out why OpusFlow is the right choice for your organization

What can I expect?

"With OpusFlow, we've streamlined processes significantly, reducing our reliance on external support."
Peter Feijen - Director of CMS Energiesystemen
CMS energiesystemen

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