Installation companies are not slow because people are not working. They are slow because messages live in WhatsApp, tasks get forgotten in email threads, and nobody has a clear picture of what is open, what is urgent, and who is responsible.
The installation is done but the open question from last week never got answered, the complaint is still sitting in someone’s inbox, and the client is waiting. Not because your team does not care, but because there was no system to catch it.
One person texted the installer, another emailed the client, and someone else updated a spreadsheet. By the time a decision is made, three team members are acting on different information and nobody knows which version is correct.
The office knew about the access issue, the changed delivery time, and the client’s specific request. But that information never made it to the person who needed it most, and now the visit needs to be rescheduled.
Every open task stays visible until it is resolved. Responsible gets notified. Team sees the status.
All communication around a task happens in one place, visible to everyone involved.
Files, notes, and conversations are attached to the ticket so whoever picks it up has all they need.
Installation companies are not slow because people are not working. They are slow because messages live in WhatsApp, tasks get forgotten in email threads, and nobody has a clear picture of what is open, what is urgent, and who is responsible.
The installation is done but the open question from last week never got answered, the complaint is still sitting in someone’s inbox, and the client is waiting. Not because your team does not care, but because there was no system to catch it.
Every open task stays visible until it is resolved. Responsible gets notified. Team sees the status.
One person texted the installer, another emailed the client, and someone else updated a spreadsheet. By the time a decision is made, three team members are acting on different information and nobody knows which version is correct.
All communication around a task happens in one place, visible to everyone involved.
The office knew about the access issue, the changed delivery time, and the client’s specific request. But that information never made it to the person who needed it most, and now the visit needs to be rescheduled.
Files, notes, and conversations are attached to the ticket so whoever picks it up has all they need.
When a project status changes, a client approves a quote, or a delivery runs late, OpusFlow can automatically open the right ticket and assign it to the right team. You configure the trigger once, and the system handles the rest from that point forward. With over 100 automation options, repetitive coordination tasks are removed from your team’s plate entirely.
OpusFlow connects natively with Google Workspace, Microsoft 365, Exact, Mollie, and more, so your team hits the ground running, not starting over.
Build and save your own ticket overviews filtered by department, due date, priority, category, project, company, or contact. Switch to Kanban to drag and drop tickets across stages and spot bottlenecks at a glance. Every person on your team can work from a view that shows exactly what they need to act on today.
With custom filters by department, due date, priority, project, company, contact, or supplier, your overview shows exactly what you need and nothing you do not. Save your most-used filter combinations and jump straight into your day without scrolling through noise. Whether you are a project manager checking what is overdue or a technician looking for tasks assigned to them, the right tickets are always one click away.
Everything you want to know before booking a demo.
Yes. OpusFlow monitors initial response and resolution timelines against your configured targets and flags tickets that are approaching or past their deadline. Over time, the ticket data also surfaces patterns — recurring hardware issues, high-volume request types, or areas where response times consistently slip — giving your service management team the information they need to improve the process rather than just react to it.
Yes. Ticket types are fully configurable, so you can set up categories that match how your business handles after-sales — for example Warranty, Maintenance, or Complaint. Each ticket also carries a priority level, so your team always has a clear view of what needs attention first and can filter and manage the queue accordingly.
Tickets can be created through several routes: logged manually by your team after a phone call, parsed directly from an incoming email, or submitted by the customer themselves through the Customer Portal. However a request comes in, it ends up in the same structured queue — so nothing gets handled informally through a personal inbox and nothing falls through the cracks.
Every ticket has a built-in conversation thread where your team and the customer can exchange messages directly. The full history is stored chronologically and cannot be edited or deleted, so there is always a clear, accurate record of what was said and when. No more hunting through email chains to piece together what happened.
Yes. Every ticket is linked directly to the parent project in OpusFlow, which means the moment a service request comes in, the person handling it has immediate access to the original Bill of Materials, installation photos, engineering models, and the full project history. There is no need to search through archives or ask a colleague — the context is already there.
Our team knows the product inside out. Ask us anything — no sales pressure, no scripts.
Get a live customized demo focused on what your organization needs, get answers to your specific questions, and find out why OpusFlow is the right choice for your organization
