you asked...

What happens when I add or remove users?

Each user is charged or credited on a prorated basis, so you only pay for what you actually use. Annual contracts renew automatically, with the user count calculated based on your team size one month before renewal.

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Frequently Asked Questions

Below are the answers to the questions we are most frequently asked about the OpusFlow software solution. Is your question not among them? Feel free to contact support.

Does the planning take capacity & availability into account?

Yes! The OpusFlow planning module gives you a real-time view of your team’s capacity and availability, so your schedule stays accurate at all times.

Does the consultant need technical training to run the heat loss calculation?

The calculator is designed to be used by sales consultants on-site, not heat pump engineers. The 3D scan does the heavy lifting for room geometry, the input flow guides the consultant through the remaining variables, and the output is generated automatically from there. The plain-language recommendation is specifically written to be read straight to the customer without requiring the consultant to interpret technical data. Most teams are comfortable running a full assessment independently after a single walkthrough of the tool.

How can tickets be created in OpusFlow?

Tickets can be created through several routes: logged manually by your team after a phone call, parsed directly from an incoming email, or submitted by the customer themselves through the Customer Portal. However a request comes in, it ends up in the same structured queue — so nothing gets handled informally through a personal inbox and nothing falls through the cracks.

What happens when I add or remove users?

Each user is charged or credited on a prorated basis, so you only pay for what you actually use. Annual contracts renew automatically, with the user count calculated based on your team size one month before renewal.

How do customers sign contracts?

When a contract is ready to send, the customer receives a secure magic link by email. They can open it on any device, review the contract, sign digitally, and authorise their payment mandate — all without creating an account or needing a password. The whole process is designed to be as frictionless as possible so that signing does not become a reason for delay.

What type of companies can use OpusFlow?

OpusFlow is built for sustainable installers: think solar, heat pumps, air conditioning, climate control, and wind farms. General installation companies are equally at home on the platform. Thanks to its modular setup, you simply switch off what you don’t need and focus on what matters to your business.

How does OpusFlow help with planning and scheduling?

The planning module replaces whiteboards and group chats with a live drag-and-drop calendar. When a job changes, the whole team is notified instantly via smart automations. Conflict detection prevents double-bookings, and every scheduled job is linked directly to its project record so field teams have everything they need before they arrive on-site.

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Get a live customized demo or discovery call focused on what your organization needs, get answers to your specific questions, and find out why OpusFlow is the right choice for your organization

What can I expect?

“The ability to adapt our own formats and processes without depending on consultants gives us the freedom to grow and develop as a company.”
David van Duijnhoven - Co-owner
100% ZONNIG.nl

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