you asked...

How do customers sign contracts?

When a contract is ready to send, the customer receives a secure magic link by email. They can open it on any device, review the contract, sign digitally, and authorise their payment mandate — all without creating an account or needing a password. The whole process is designed to be as frictionless as possible so that signing does not become a reason for delay.

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Frequently Asked Questions

Below are the answers to the questions we are most frequently asked about the OpusFlow software solution. Is your question not among them? Feel free to contact support.

How do customers sign contracts?

When a contract is ready to send, the customer receives a secure magic link by email. They can open it on any device, review the contract, sign digitally, and authorise their payment mandate — all without creating an account or needing a password. The whole process is designed to be as frictionless as possible so that signing does not become a reason for delay.

Can I also fill out forms on my phone/tablet?

Yes! All OpusFlow modules work on any device, so filling out forms on your smartphone or tablet is no problem at all.

How does the migration from our current system work?

OpusFlow is built on an open API, which gives your team or ours a structured way to bring existing data across from your current platform. The onboarding process is guided by the OpusFlow team directly, without the need for expensive third-party consultancy. Because the platform is purpose-built for installation businesses, the setup process is shaped around how your business already works rather than requiring months of configuration to get there. The best starting point is a demo conversation where we can map your current setup to what OpusFlow covers.

What’s the difference between the automation engine and OpusAgent?

The automation engine runs predefined rule-based workflows in the background — you set the trigger and the actions once, and they fire automatically whenever the conditions are met. OpusAgent is the AI layer that lets you give instructions in plain language and get results on demand. They work well together: automations handle the predictable, recurring work, and OpusAgent handles the ad-hoc requests that would otherwise need manual effort.

Is the heat loss calculation certified to a recognised standard?

Yes. The calculation follows the DIN EN 12831-1:2017 methodology, which is the recognised European standard for determining building heating load. It covers per-room heat loss including U-values, thermal bridges, ventilation, airtightness, and surface adjacency. The output is a DIN-compliant PDF report that includes a per-room breakdown, total heat demand, and the final hardware recommendation — suitable for use as supporting documentation with the customer or for your own internal records.

What is the process for managing user permissions and roles?

OpusFlow gives you full control over who sees what. With the User Management module you can restrict access per employee, down to individual modules and actions, so your data stays exactly where it belongs.

Can customers see photos from their installation in the Customer Portal?

Yes. Field-captured photos linked to the project are displayed in a gallery within the portal, including installation progress images and final commissioning shots. It’s a straightforward way to keep customers informed and build confidence in the quality of the work being done.

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What can I expect?

“The ability to adapt our own formats and processes without depending on consultants gives us the freedom to grow and develop as a company.”
David van Duijnhoven - Co-owner
100% ZONNIG.nl

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