No. One subscription covers everything, no matter how much you use it. You should never be penalised for growing your business.

Yes. OpusFlow monitors initial response and resolution timelines against your configured targets and flags tickets that are approaching or past their deadline. Over time, the ticket data also surfaces patterns — recurring hardware issues, high-volume request types, or areas where response times consistently slip — giving your service management team the information they need to improve the process rather than just react to it.

Yes. Field technicians clock in and out against specific projects directly from the OpusFlow mobile app. Those hours appear in real time in the back-office view, feed into project cost tracking, and route through your approval workflow before they’re finalized. No paper, no WhatsApp messages, and no end-of-month reconstruction from memory.

It’s not mandatory to use the onboarding, but we strongly recommend it. Implementing an ERP system is a big step for your organization, and the success of it largely depends on how well your team embraces the platform. A structured onboarding makes all the difference.

You can refer professional solar installers and companies working with renewable energy technologies, such as HVAC, battery storage, and EV charging. The ideal referral is an installer with 10+ employees who manages multiple projects and could benefit from running their operations more efficiently with OpusFlow.

No. We care more about the right mindset than sector knowledge. You’ll learn the industry quickly by working with the product and the team every day. What we do look for is curiosity, ownership, and the drive to get things done.

Every ticket has a built-in conversation thread where your team and the customer can exchange messages directly. The full history is stored chronologically and cannot be edited or deleted, so there is always a clear, accurate record of what was said and when. No more hunting through email chains to piece together what happened.