Yes! All your employees can log their hours directly in OpusFlow via the mobile web app. Time registrations are linked to projects, so you always have a clear picture of project profitability including labor costs.
Yes! All your employees can log their hours directly in OpusFlow via the mobile web app. Time registrations are linked to projects, so you always have a clear picture of project profitability including labor costs.
Below are the answers to the questions we are most frequently asked about the OpusFlow software solution. Is your question not among them? Feel free to contact support.
Yes! You can create and save your own time standards in OpusFlow and apply them directly to any calculation.
Tickets can be created through several routes: logged manually by your team after a phone call, parsed directly from an incoming email, or submitted by the customer themselves through the Customer Portal. However a request comes in, it ends up in the same structured queue — so nothing gets handled informally through a personal inbox and nothing falls through the cracks.
No. Automations in OpusFlow are configured through a visual rule builder — you select a trigger, add conditions, and define one or more actions. No code involved. For more complex workflows, pre-configured automation templates give you a proven starting point you can adapt rather than build from scratch. Most teams have their first automations running within an hour of setup.
It does. When a lead becomes a customer, their data flows directly into their first project and quote. There is no re-entering information, no copy-pasting between systems, and no risk of details getting lost in the handover from sales to operations.
The automation engine runs predefined rule-based workflows in the background — you set the trigger and the actions once, and they fire automatically whenever the conditions are met. OpusAgent is the AI layer that lets you give instructions in plain language and get results on demand. They work well together: automations handle the predictable, recurring work, and OpusAgent handles the ad-hoc requests that would otherwise need manual effort.
Yes! By default every user can view the planning. You decide yourself who sees what through the user permissions settings.
Yes. OpusFlow monitors initial response and resolution timelines against your configured targets and flags tickets that are approaching or past their deadline. Over time, the ticket data also surfaces patterns — recurring hardware issues, high-volume request types, or areas where response times consistently slip — giving your service management team the information they need to improve the process rather than just react to it.
Get a live customized demo or discovery call focused on what your organization needs, get answers to your specific questions, and find out why OpusFlow is the right choice for your organization
