Since transitioning to OpusFlow, Zenovo has experienced a transformation in how they operate day to day. The ability to create quotes using pre-built templates and grouped products has dramatically sped up their sales process. “The quotes look professional, and we can send them out much faster,” Stijn shared. This polish and speed have paid off—Zenovo has seen their quotation conversion rate rise to between 11.5% and 12%, a jump they attribute to the new system’s efficiency and appearance. The platform’s Kanban project overview and flexible workflows have brought clarity across departments, allowing the team to better manage projects coming in from different channels.
Beyond the internal gains, the form feature has made a big difference in client interaction. “Having clients fill out their own inspection forms in advance helps us prepare better and avoids delays,” Stijn noted. Overall, the shift to OpusFlow—combined with the team’s own process improvements—has led to stronger client satisfaction and better partner collaboration. Cost-wise, the impact has been equally significant. Zenovo estimates their monthly software expenses have been cut by nearly half compared to their previous setup, which included various separate tools. While the initial onboarding fee was a bigger upfront investment, they recovered the cost in just five to six months thanks to lower ongoing payments.
Stijn also appreciates the continuous innovation OpusFlow brings. “It’s a big platform, so we’re still learning new features,” he admitted. “But the support has been great, and we really like how the system keeps evolving—even if it means we need to adjust sometimes.” Looking ahead, Zenovo plans to explore the maintenance contract feature, set up the customer portal, and integrate it with their finance software. These enhancements will help manage ongoing client subscriptions and services more efficiently. “We know it’s a bit complex,” Stijn added, “but we see huge value in what’s coming next.”