Case studies

From dependency to autonomy: e-WNDR's journey with OpusFlow's customizable solutions

e-WNDR
Service: Renewable energy and HVAC installer
Location: The Netherlands
Employee: 20-30

e-WNDR is dedicated to making the Netherlands both economically and ecologically sustainable by simplifying the energy transition for property owners. With a focus on delivering high-quality products from top-performing brands, e-WNDR ensures maximum return on power consumption. Leveraging 20 years of experience, they meticulously plan and execute both private and large-scale projects, ensuring every detail is accounted for before installation. Committed to continuous learning and customer satisfaction, e-WNDR fosters open communication and shares knowledge to make sustainability accessible and achievable for everyone.

Reduced Costs
e-WNDR cut consultancy expenses and reduced software costs by gaining autonomy through OpusFlow's customizable features.
Increased Efficiency
Streamlined customer journey and automated lead management (via OpusFlow's CRM module) for 60-100 leads daily.
Enhanced Flexibility
Gained ability to quickly test and implement new ideas and products using OpusFlow's automation tools.
Improved Customer Engagement
Enhanced communication and upselling through OpusFlow's integrated automation and customizable quotation & email templates.
The Challenges

e-WNDR encountered significant operational challenges due to the limitations of their previous software system. This outdated system restricted their ability to make quick and necessary changes, forcing them to depend on costly and time-consuming consultancy sessions for even simple updates. As Ace Noppen, who oversees marketing and technical processes at e-WNDR, explained, "Most of the time, the changes we needed to make in our system took a lot of time, and we also had to pay for consultancy sessions, even for tasks that were easy for us to do ourselves, but it had to run through their consultancy because we didn’t have the permissions to make those changes." This lack of flexibility was a major hurdle for e-WNDR, a company that prides itself on adapting swiftly and offering personalized services. This dependency not only added unnecessary costs but also hindered their ability to quickly test and implement new ideas, often resulting in months-long delays.

The solution

To address these challenges, e-WNDR sought a more flexible and autonomous solution. They transitioned to OpusFlow, based on a recommendation from their supplier, Natec. Ace noted, "We started with OpusFlow around March 2024, and I think we have the fastest implementation of OpusFlow”. This change enabled e-WNDR to create their own templates and automate processes, significantly reducing their reliance on external support. Ace highlighted the benefits of this shift, stating, "Now we can make different automations, streamline processes, and have the flexibility to change processes within the business." The onboarding process, guided by an OpusFlow consultant, helped them integrate various systems, allowing them to manage leads more efficiently and reduce manual effort through automation.

The results

The implementation of OpusFlow transformed e-WNDR’s operations, leading to increased efficiency, cost savings, and enhanced client relationships. Ace mentioned, "Whenever a new idea comes in, we tend to test it quite frequently and quickly, and if it works, then we can set up the new product in OpusFlow within a couple of weeks," highlighting the newfound agility.

They now have the flexibility to create their own quotation templates, which they couldn't do before. The company streamlined its customer journey into 25 stages, each with specific tasks, automating lead management from multiple systems through OpusFlow's API, handling 60-100 new leads daily. Ace shared, "We have streamlined processes for all the product types we have in OpusFlow," including recent services like e-WNDR care and solar cleaning. This automation has improved customer communication, allowing for more engagement and upselling opportunities.

Internally, the team found the system intuitive, with Ace stating, "It's a less complicated system than the previous one, now I think everything runs more smoothly." The cost savings have been notable, as OpusFlow's expenses are a fraction of the previous system, with fewer consultancy hours needed. The young team adapted quickly and enthusiastically, appreciating the automation features that streamline communication and task management.

Looking ahead, e-WNDR plans to implement a subscription-based service system and enhance their automation and workflow to reach out to previous customers, aiming to create additional upselling opportunities. They are also working on refining the processes for their new services, such as e-WNDR care and solar cleaning, to align them with their streamlined operations. Additionally, e-WNDR is focused on implementing further automations to effectively communicate with past customers, enhancing their ability to sell services and boost upselling opportunities.

"With OpusFlow, we can now make different automations, streamline processes, and have the flexibility to change processes within the business."

Ace Noppen - Marketing manager
Ace Noppen - Marketing manager

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