{"id":29599,"date":"2026-05-15T13:54:35","date_gmt":"2026-05-15T11:54:35","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-categorise-and-prioritise-tickets\/"},"modified":"2026-05-15T13:54:35","modified_gmt":"2026-05-15T11:54:35","slug":"can-we-categorise-and-prioritise-tickets","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/nl\/vragen\/can-we-categorise-and-prioritise-tickets\/","title":{"rendered":"Kunnen we tickets categoriseren en prioriteren?"},"content":{"rendered":"<p>Ja. Tickettypes zijn volledig configureerbaar, dus je kunt categorie\u00ebn instellen die passen bij hoe jouw bedrijf after-sales afhandelt \u2014 bijvoorbeeld Garantie, Onderhoud of Klacht. Elk ticket heeft ook een prioriteitsniveau, zodat je team altijd een duidelijk overzicht heeft van wat als eerste aandacht nodig heeft en de wachtrij dienovereenkomstig kan filteren en beheren.  <\/p>\n","protected":false},"template":"","faq_location":[128,171],"class_list":["post-29599","faqs","type-faqs","status-publish","hentry","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/faqs\/29599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/media?parent=29599"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/faq_location?post=29599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}