{"id":29172,"date":"2026-05-15T13:58:05","date_gmt":"2026-05-15T11:58:05","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-track-whether-tickets-are-being-resolved-on-time\/"},"modified":"2026-05-15T13:58:05","modified_gmt":"2026-05-15T11:58:05","slug":"can-we-track-whether-tickets-are-being-resolved-on-time","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/nl\/vragen\/can-we-track-whether-tickets-are-being-resolved-on-time\/","title":{"rendered":"Kunnen we bijhouden of tickets op tijd worden opgelost?"},"content":{"rendered":"<p>Ja. OpusFlow bewaakt de initi\u00eble reactie- en oplostijden op basis van je ingestelde doelen en markeert tickets die hun deadline naderen of hebben overschreden. Na verloop van tijd brengt de ticketdata ook patronen aan het licht \u2014 terugkerende hardwareproblemen, veelvoorkomende soorten aanvragen of gebieden waar de reactietijden consequent achterblijven \u2014 waardoor je servicemanagementteam de informatie krijgt die nodig is om het proces te verbeteren in plaats van er alleen maar op te reageren.  <\/p>\n","protected":false},"template":"","faq_location":[126,128,171],"class_list":["post-29172","faqs","type-faqs","status-publish","hentry","faq_location-operations","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/faqs\/29172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/media?parent=29172"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/nl\/wp-json\/wp\/v2\/faq_location?post=29172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}