{"id":29171,"date":"2026-05-15T13:55:35","date_gmt":"2026-05-15T11:55:35","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/how-does-the-chat-inside-a-ticket-work\/"},"modified":"2026-05-15T13:55:35","modified_gmt":"2026-05-15T11:55:35","slug":"how-does-the-chat-inside-a-ticket-work","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/fr\/questions\/how-does-the-chat-inside-a-ticket-work\/","title":{"rendered":"Comment fonctionne le chat dans un ticket ?"},"content":{"rendered":"<p>Chaque ticket dispose d\u2019un fil de discussion int\u00e9gr\u00e9 o\u00f9 ton \u00e9quipe et le client peuvent \u00e9changer des messages directement. L\u2019historique complet est conserv\u00e9 par ordre chronologique et ne peut pas \u00eatre modifi\u00e9 ni supprim\u00e9, ce qui garantit une trace claire et fiable de ce qui a \u00e9t\u00e9 dit, et quand. Plus besoin de fouiller dans des fils d\u2019e-mails pour reconstituer ce qui s\u2019est pass\u00e9.  <\/p>\n","protected":false},"template":"","faq_location":[156,128,171],"class_list":["post-29171","faqs","type-faqs","status-publish","hentry","faq_location-admin-system","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs\/29171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/media?parent=29171"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faq_location?post=29171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}