{"id":29170,"date":"2026-05-15T13:58:05","date_gmt":"2026-05-15T11:58:05","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-track-whether-tickets-are-being-resolved-on-time\/"},"modified":"2026-05-15T13:58:05","modified_gmt":"2026-05-15T11:58:05","slug":"can-we-track-whether-tickets-are-being-resolved-on-time","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/fr\/questions\/can-we-track-whether-tickets-are-being-resolved-on-time\/","title":{"rendered":"Pouvons-nous savoir si les tickets sont r\u00e9solus \u00e0 temps ?"},"content":{"rendered":"<p>Oui. OpusFlow surveille les d\u00e9lais de r\u00e9ponse initiale et de r\u00e9solution par rapport \u00e0 tes objectifs configur\u00e9s et signale les tickets qui approchent ou ont d\u00e9pass\u00e9 leur \u00e9ch\u00e9ance. Au fil du temps, les donn\u00e9es des tickets font \u00e9galement ressortir des tendances \u2014 probl\u00e8mes mat\u00e9riels r\u00e9currents, types de demandes \u00e0 fort volume ou domaines o\u00f9 les d\u00e9lais de r\u00e9ponse s\u2019allongent syst\u00e9matiquement \u2014 donnant \u00e0 ton \u00e9quipe de gestion de services les informations n\u00e9cessaires pour am\u00e9liorer le processus plut\u00f4t que de simplement le subir.  <\/p>\n","protected":false},"template":"","faq_location":[126,128,171],"class_list":["post-29170","faqs","type-faqs","status-publish","hentry","faq_location-operations","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs\/29170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/media?parent=29170"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faq_location?post=29170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}