{"id":29169,"date":"2026-05-15T13:54:35","date_gmt":"2026-05-15T11:54:35","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-categorise-and-prioritise-tickets\/"},"modified":"2026-05-15T13:54:35","modified_gmt":"2026-05-15T11:54:35","slug":"can-we-categorise-and-prioritise-tickets","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/fr\/questions\/can-we-categorise-and-prioritise-tickets\/","title":{"rendered":"Peut-on cat\u00e9goriser et prioriser les tickets ?"},"content":{"rendered":"<p>Oui. Les types de tickets sont enti\u00e8rement configurables, tu peux donc cr\u00e9er des cat\u00e9gories qui correspondent \u00e0 la fa\u00e7on dont ton entreprise g\u00e8re l&rsquo;apr\u00e8s-vente \u2014 par exemple Garantie, Maintenance ou R\u00e9clamation. Chaque ticket porte aussi un niveau de priorit\u00e9, pour que ton \u00e9quipe ait toujours une vision claire de ce qui n\u00e9cessite une attention en premier et puisse filtrer et g\u00e9rer la file d&rsquo;attente en cons\u00e9quence.  <\/p>\n","protected":false},"template":"","faq_location":[128,171],"class_list":["post-29169","faqs","type-faqs","status-publish","hentry","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs\/29169","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/media?parent=29169"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faq_location?post=29169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}