{"id":29161,"date":"2026-05-15T13:42:12","date_gmt":"2026-05-15T11:42:12","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/how-can-tickets-be-created-in-opusflow\/"},"modified":"2026-05-15T13:42:12","modified_gmt":"2026-05-15T11:42:12","slug":"how-can-tickets-be-created-in-opusflow","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/fr\/questions\/how-can-tickets-be-created-in-opusflow\/","title":{"rendered":"Comment cr\u00e9er des tickets dans OpusFlow&nbsp;?"},"content":{"rendered":"<p>Les tickets peuvent \u00eatre cr\u00e9\u00e9s de plusieurs fa\u00e7ons&nbsp;: saisis manuellement par ton \u00e9quipe apr\u00e8s un appel, analys\u00e9s directement \u00e0 partir d\u2019un e-mail entrant, ou envoy\u00e9s par le client lui-m\u00eame via le Portail client. Quelle que soit la fa\u00e7on dont une demande arrive, elle se retrouve dans la m\u00eame file d\u2019attente structur\u00e9e \u2014 ainsi, rien n\u2019est g\u00e9r\u00e9 de mani\u00e8re informelle dans une bo\u00eete mail personnelle et rien ne passe entre les mailles du filet. <\/p>\n","protected":false},"template":"","faq_location":[126,171],"class_list":["post-29161","faqs","type-faqs","status-publish","hentry","faq_location-operations","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs\/29161","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/media?parent=29161"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/fr\/wp-json\/wp\/v2\/faq_location?post=29161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}