{"id":29164,"date":"2026-05-15T13:54:35","date_gmt":"2026-05-15T11:54:35","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-categorise-and-prioritise-tickets\/"},"modified":"2026-05-15T13:54:35","modified_gmt":"2026-05-15T11:54:35","slug":"can-we-categorise-and-prioritise-tickets","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/es\/preguntas\/can-we-categorise-and-prioritise-tickets\/","title":{"rendered":"\u00bfPodemos categorizar y priorizar los tickets?"},"content":{"rendered":"<p>S\u00ed. Los tipos de ticket son totalmente configurables, as\u00ed que puedes crear categor\u00edas que encajen con c\u00f3mo gestiona tu empresa la posventa \u2014por ejemplo, Garant\u00eda, Mantenimiento o Reclamaci\u00f3n\u2014. Adem\u00e1s, cada ticket tiene un nivel de prioridad, para que tu equipo tenga siempre claro qu\u00e9 necesita atenci\u00f3n primero y pueda filtrar y gestionar la cola en consecuencia.  <\/p>\n","protected":false},"template":"","faq_location":[128,171],"class_list":["post-29164","faqs","type-faqs","status-publish","hentry","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faqs\/29164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/media?parent=29164"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faq_location?post=29164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}