{"id":28626,"date":"2026-05-15T13:55:35","date_gmt":"2026-05-15T11:55:35","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/how-does-the-chat-inside-a-ticket-work\/"},"modified":"2026-05-15T13:55:35","modified_gmt":"2026-05-15T11:55:35","slug":"how-does-the-chat-inside-a-ticket-work","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/es\/preguntas\/how-does-the-chat-inside-a-ticket-work\/","title":{"rendered":"\u00bfC\u00f3mo funciona el chat dentro de un ticket?"},"content":{"rendered":"<p>Cada ticket tiene un hilo de conversaci\u00f3n integrado donde tu equipo y el cliente pueden intercambiar mensajes directamente. El historial completo se almacena cronol\u00f3gicamente y no se puede editar ni eliminar, as\u00ed que siempre hay un registro claro y preciso de lo que se dijo y cu\u00e1ndo. Ya no tendr\u00e1s que rebuscar en cadenas de correos electr\u00f3nicos para reconstruir lo que pas\u00f3.  <\/p>\n","protected":false},"template":"","faq_location":[156,128,171],"class_list":["post-28626","faqs","type-faqs","status-publish","hentry","faq_location-admin-system","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faqs\/28626","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/media?parent=28626"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faq_location?post=28626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}