{"id":28616,"date":"2026-05-15T13:58:05","date_gmt":"2026-05-15T11:58:05","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-track-whether-tickets-are-being-resolved-on-time\/"},"modified":"2026-05-15T13:58:05","modified_gmt":"2026-05-15T11:58:05","slug":"can-we-track-whether-tickets-are-being-resolved-on-time","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/es\/preguntas\/can-we-track-whether-tickets-are-being-resolved-on-time\/","title":{"rendered":"\u00bfPodemos hacer seguimiento de si los tickets se resuelven a tiempo?"},"content":{"rendered":"<p>S\u00ed. OpusFlow supervisa los plazos de primera respuesta y de resoluci\u00f3n seg\u00fan los objetivos que hayas configurado, y marca los tickets que se acercan a su fecha l\u00edmite o la han superado. Con el tiempo, los datos de los tickets tambi\u00e9n sacan a la luz patrones \u2014problemas de hardware recurrentes, tipos de solicitudes de gran volumen o \u00e1reas en las que los tiempos de respuesta se retrasan de forma constante\u2014, dando a tu equipo de gesti\u00f3n de servicios la informaci\u00f3n que necesita para mejorar el proceso en lugar de limitarse a reaccionar.  <\/p>\n","protected":false},"template":"","faq_location":[126,128,171],"class_list":["post-28616","faqs","type-faqs","status-publish","hentry","faq_location-operations","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faqs\/28616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/media?parent=28616"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/es\/wp-json\/wp\/v2\/faq_location?post=28616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}