{"id":29166,"date":"2026-05-15T13:54:35","date_gmt":"2026-05-15T11:54:35","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-categorise-and-prioritise-tickets\/"},"modified":"2026-05-15T13:54:35","modified_gmt":"2026-05-15T11:54:35","slug":"can-we-categorise-and-prioritise-tickets","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/de\/fragen\/can-we-categorise-and-prioritise-tickets\/","title":{"rendered":"K\u00f6nnen wir Tickets kategorisieren und priorisieren?"},"content":{"rendered":"<p>Ja. Tickettypen sind vollst\u00e4ndig konfigurierbar, sodass Sie Kategorien einrichten k\u00f6nnen, die zu Ihrer After-Sales-Abwicklung passen \u2013 zum Beispiel Garantie, Wartung oder Reklamation. Jedes Ticket hat au\u00dferdem eine Priorit\u00e4tsstufe, sodass Ihr Team jederzeit klar sieht, was zuerst Aufmerksamkeit ben\u00f6tigt, und die Warteschlange entsprechend filtern und verwalten kann.  <\/p>\n","protected":false},"template":"","faq_location":[128,171],"class_list":["post-29166","faqs","type-faqs","status-publish","hentry","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs\/29166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/media?parent=29166"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faq_location?post=29166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}