{"id":28801,"date":"2026-05-15T13:42:12","date_gmt":"2026-05-15T11:42:12","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/how-can-tickets-be-created-in-opusflow\/"},"modified":"2026-05-15T13:42:12","modified_gmt":"2026-05-15T11:42:12","slug":"how-can-tickets-be-created-in-opusflow","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/de\/fragen\/how-can-tickets-be-created-in-opusflow\/","title":{"rendered":"Wie k\u00f6nnen Tickets in OpusFlow erstellt werden?"},"content":{"rendered":"<p>Tickets k\u00f6nnen auf mehreren Wegen erstellt werden: manuell von Ihrem Team nach einem Telefonat erfasst, direkt aus einer eingehenden E-Mail ausgelesen oder vom Kunden selbst \u00fcber das Kundenportal eingereicht. Egal, wie eine Anfrage eingeht: Sie landet in derselben strukturierten Warteschlange \u2013 so wird nichts informell \u00fcber ein pers\u00f6nliches Postfach bearbeitet und nichts geht unter. <\/p>\n","protected":false},"template":"","faq_location":[126,171],"class_list":["post-28801","faqs","type-faqs","status-publish","hentry","faq_location-operations","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs\/28801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/media?parent=28801"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faq_location?post=28801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}