{"id":28794,"date":"2026-05-15T13:58:05","date_gmt":"2026-05-15T11:58:05","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/can-we-track-whether-tickets-are-being-resolved-on-time\/"},"modified":"2026-05-15T13:58:05","modified_gmt":"2026-05-15T11:58:05","slug":"can-we-track-whether-tickets-are-being-resolved-on-time","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/de\/fragen\/can-we-track-whether-tickets-are-being-resolved-on-time\/","title":{"rendered":"K\u00f6nnen wir nachverfolgen, ob Tickets fristgerecht gel\u00f6st werden?"},"content":{"rendered":"<p>Ja. OpusFlow \u00fcberwacht die Zeit bis zur ersten Reaktion sowie die L\u00f6sungszeiten anhand Ihrer konfigurierten Zielwerte und kennzeichnet Tickets, deren Frist bald erreicht ist oder bereits \u00fcberschritten wurde. Mit der Zeit macht die Ticketdatenbasis au\u00dferdem Muster sichtbar \u2013 wiederkehrende Hardwareprobleme, h\u00e4ufige Anfragearten oder Bereiche, in denen die Reaktionszeiten regelm\u00e4\u00dfig nachlassen \u2013 und liefert Ihrem Service-Management-Team die Informationen, die es braucht, um den Prozess zu verbessern, statt nur darauf zu reagieren.  <\/p>\n","protected":false},"template":"","faq_location":[126,128,171],"class_list":["post-28794","faqs","type-faqs","status-publish","hentry","faq_location-operations","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs\/28794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/media?parent=28794"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faq_location?post=28794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}