{"id":28792,"date":"2026-05-15T13:55:35","date_gmt":"2026-05-15T11:55:35","guid":{"rendered":"https:\/\/opusflow.io\/faqs\/how-does-the-chat-inside-a-ticket-work\/"},"modified":"2026-05-15T13:55:35","modified_gmt":"2026-05-15T11:55:35","slug":"how-does-the-chat-inside-a-ticket-work","status":"publish","type":"faqs","link":"https:\/\/opusflow.io\/de\/fragen\/how-does-the-chat-inside-a-ticket-work\/","title":{"rendered":"Wie funktioniert der Chat innerhalb eines Tickets?"},"content":{"rendered":"<p>Jedes Ticket verf\u00fcgt \u00fcber einen integrierten Gespr\u00e4chsverlauf, in dem Ihr Team und der Kunde direkt Nachrichten austauschen k\u00f6nnen. Der gesamte Verlauf wird chronologisch gespeichert und kann nicht bearbeitet oder gel\u00f6scht werden, sodass stets eine klare, verl\u00e4ssliche Dokumentation dar\u00fcber vorliegt, was wann gesagt wurde. Kein m\u00fchsames Durchsuchen von E-Mail-Verl\u00e4ufen mehr, um nachzuvollziehen, was passiert ist.  <\/p>\n","protected":false},"template":"","faq_location":[156,128,171],"class_list":["post-28792","faqs","type-faqs","status-publish","hentry","faq_location-admin-system","faq_location-project-management","faq_location-tickets-and-chats"],"_links":{"self":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs\/28792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/media?parent=28792"}],"wp:term":[{"taxonomy":"faq_location","embeddable":true,"href":"https:\/\/opusflow.io\/de\/wp-json\/wp\/v2\/faq_location?post=28792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}